FAQ
Welcome to WishyCase
1. General Provisions
1.1 Colour shown may be slightly different from actual products depending on the settings of the computer screen.
1.2 Product photos shown here are for reference only. Size and volume etc. are approximate only.
1.3 Items listed on this shop may have been out of stock but the webpage of this shop may not be updated promptly. We will notify you as soon as possible.
1.4 In case of any issues about order, payment as well as the service / offer provided by WONDERIO, please contact us via live chat widget.
2. Delivery Service
2.1 I ship from China, and all shipping costs are waived on all items in the store. If the logistics company cannot deliver the goods to your address, I will contact you and refund you.
2.2 Your order will be processed in 3 to 6 business days. You will get a tracking number once the order is shipped. All items will be nicely packed to ensure they reach in good conditions.
2.3 Depending on your countries, you may owe duties, taxes, or import fees in additions to our shopping rate, which only cover the transit cost of the products.
3. Order Cancellation, Returns & Exchange
At WishyCase, we strive to provide our customers with high-quality and unique accessories for their AirPods and smartphones. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a clear refund policy in place to ensure your satisfaction.
15-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may request a refund within 15 days of receiving your order. We believe this timeframe allows you ample time to thoroughly evaluate the product and decide if it meets your needs.
Conditions for Refund
In order to be eligible for a refund, the following conditions must be met:
The item must be in its original condition, unused, and in its original packaging.
You must provide proof of purchase, such as an order number or receipt.
The request for a refund must be made within 15 days of receiving the order.
Refund Process
To initiate a refund, please contact our customer support team at support@wishycase.com. Provide them with your order details and the reason for your refund request. Our team will guide you through the process and provide you with further instructions.
Refund Timeframe
Once your refund request is approved, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.
Non-Refundable Items
While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:
Customized or personalized items
Items that have been used or damaged by the customer
Items purchased from third-party sellers
At WishyCase, I prioritize customer satisfaction. If you have any concerns or questions about my refund policy, please feel free to contact me. I will be happy to assist you and make sure you have a pleasant shopping experience.
1. General Provisions
1.1 Colour shown may be slightly different from actual products depending on the settings of the computer screen.
1.2 Product photos shown here are for reference only. Size and volume etc. are approximate only.
1.3 Items listed on this shop may have been out of stock but the webpage of this shop may not be updated promptly. We will notify you as soon as possible.
1.4 In case of any issues about order, payment as well as the service / offer provided by WONDERIO, please contact us via live chat widget.
2. Delivery Service
2.1 I ship from China, and all shipping costs are waived on all items in the store. If the logistics company cannot deliver the goods to your address, I will contact you and refund you.
2.2 Your order will be processed in 3 to 6 business days. You will get a tracking number once the order is shipped. All items will be nicely packed to ensure they reach in good conditions.
2.3 Depending on your countries, you may owe duties, taxes, or import fees in additions to our shopping rate, which only cover the transit cost of the products.
3. Order Cancellation, Returns & Exchange
At WishyCase, we strive to provide our customers with high-quality and unique accessories for their AirPods and smartphones. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a clear refund policy in place to ensure your satisfaction.
15-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may request a refund within 15 days of receiving your order. We believe this timeframe allows you ample time to thoroughly evaluate the product and decide if it meets your needs.
Conditions for Refund
In order to be eligible for a refund, the following conditions must be met:
The item must be in its original condition, unused, and in its original packaging.
You must provide proof of purchase, such as an order number or receipt.
The request for a refund must be made within 15 days of receiving the order.
Refund Process
To initiate a refund, please contact our customer support team at support@wishycase.com. Provide them with your order details and the reason for your refund request. Our team will guide you through the process and provide you with further instructions.
Refund Timeframe
Once your refund request is approved, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.
Non-Refundable Items
While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:
Customized or personalized items
Items that have been used or damaged by the customer
Items purchased from third-party sellers
At WishyCase, I prioritize customer satisfaction. If you have any concerns or questions about my refund policy, please feel free to contact me. I will be happy to assist you and make sure you have a pleasant shopping experience.